Have you said “wow, this is exactly what I wanted” recently? What made you say it? More on that later . Let’s first try understanding product quality and how, as a producer, obsession for quality makes your users happy. The quality of a product or service is defined as its…

Since the turn of the century, User Experience is one of the most important aspect for any product. The customer needs have been fueled by rapid innovation in technology which are easily accessible with world coming closer together. …

This article covers KPIs for a standard User Experience Process (UX Process). The KPIs help measure and track if the UX Process is enabling a user driven organization. The KPIs mentioned here are best applicable to organizations that do software products for another business (hence Business to Business). What are…